Trouble Finishing Your Profile
The Finish button won't move? Here's what it's waiting on.
What it is
Setting up your profile is a short wizard. It only saves once a few boxes are filled in, so if the Finish or Continue button doesn't move, the app is waiting on one small thing — not rejecting you. A red line of text appears right above the button telling you which one.
Where to find it
The wizard you saw right after signing in. If you left partway through, sign in again and it picks up where you stopped.
How it works
Read the red message above the button, fix that one thing, and tap Continue again. The most common one is the address: you have to tap your address in the list that drops down, not just type it — typing alone leaves the address empty.
- "Enter a name"
- Fill in the name box at the top of the step.
- "Tell us what kind of work"
- You picked "Other" — type it in the box below.
- "Pick an address from the list"
- Type, then tap your address in the dropdown.
- "Give this place a name"
- Add a short nickname, like "Main store".
- Finish button stays grey
- Check the Terms and Privacy box.
- "That photo is too big"
- Use a photo under 8 MB, or take a new one.
- "Couldn't save"
- Connection dropped — tap Finish again.
What to expect
Check these, in this order:
- The name box is filled in — your name, or your business name.
- If you picked "Other" for the kind of work or business, type what it is in the box that appears.
- Your address was chosen from the list that drops down while you type.
- The box agreeing to the Terms and Privacy Notice is checked — Finish stays grey until it is.
- Your photo is an image file (JPG, PNG, HEIC) and under 8 MB — screenshots of a screen sometimes aren't.
- You have signal. If saving fails, wait a moment on Wi‑Fi and tap Finish again.